We can easily imagine the benefits that come with using a connected agenda, reminders, customized information, but also practical help from a video doorbell, a vacuum robot and devices like a sleep tracker or fall detection clip. Exploring the available devices and online services, the options seem endless. How are we going to make a selection?
From the start we clearly stated that the voice of the user will have a central role to guide us in our design decisions. We believe a user-centered approach is key to maximize our chance of market success.
One tool we apply is use case scenarios. We created 10 personas to deep dive into a day in those people’s lives. We recognized 3 axes of extremes:
- people that are completely independent / people that are highly dependent on help in their daily life activities;
- people that are familiar with the use of computers / people that never used a computer;
- people that live alone / people that live together.
The use case scenarios are a tool for designing with constant focus on the user. It helps the team decide what the user will need and like.